Return & Refund Policy

At Renovare, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the terms outlined below.

Right to Return

You have the right to return a product within 30 days of receiving your order, without providing a reason.

To be eligible for a return, the product must:

• Be in its original condition;

• Show no signs of improper use or damage caused by the customer;

• Be returned in its original packaging whenever possible;

• Include all accessories received with the product.

How to Request a Return

To initiate a return, please contact our support team at:

Email: lojaglobalmg1@gmail.com

Please include:

• Your full name;

• Order number;

• Reason for the return request;

• Photos or videos of the product, if applicable.

Our team will review your request and provide instructions for the return process.

Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued using the same payment method used for the original purchase.

Please note that the time required for the refund to appear in your account may vary depending on your bank, credit card provider, or payment processor.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery.

We may request photos or videos to verify the issue. Once confirmed, Renovare will provide either a replacement product or a full refund.

Products Shipped by Partner Suppliers

Renovare works with national and international fulfillment partners to offer exclusive products to customers worldwide.

Some products may be shipped directly from our partner suppliers. Regardless of the shipping origin, Renovare remains responsible for customer support and compliance with this Return & Refund Policy.

Return Shipping Costs

If the return is due to a manufacturing defect, shipping error, or damage during transit, Renovare will cover the return shipping costs.

For returns requested due to a change of mind or personal preference, return shipping costs may be the responsibility of the customer, subject to applicable laws.

Order Cancellations

Orders may be canceled free of charge before they have been processed for shipment.

Once an order has been shipped, cancellation requests must follow the return procedure described in this policy.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Renovare

Email: lojaglobalmg1@gmail.com

Thank you for choosing Renovare. We appreciate your trust and are committed to providing the best possible customer experience.